Training “I have never laid tiles! The destructive power of doubt"
Target audience: sales consultants of ceramic tile stores.
The main goal of the training: - increasing the personal professionalism of sales consultants in ceramic tile stores by developing a decision-making methodology. Self-confidence, in your knowledge, conclusions and your own analysis of information, through awareness of the nature of doubt, indecision and fear.
Scenario and training program:
- 1 Module. Decision making technology.
Stages of decision making (5 stages of TPR).
- 2 Module. Confidence, uncertainty and doubt.
Doubts as motivation for further search for a solution.
Authority and its influence (S. Milgram's experiment).
- 3 Module. Charisma and leadership
Leadership Technology
Each part includes theoretical material (mini-lecture lasting 20-30 minutes); a problematizing game or parable that emphasizes the importance of the issue and the consequences of wrong decisions; the right solution (one or more to choose from); Skill exercises.
Module duration: 2.5 – 3 hours.
Author: Lukinskaya I.V. - Head of the personnel selection and development department, leading business coach at Atlas-NTS LLC.
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